Returns and Exchanges
Exchanges or returns of a new, unworn Miami Links piece will be accepted within 30 days of the delivery date. Returns must include all original packaging. We will accept any new, unworn Miami Links piece for exchange; you pay only the price difference, if applicable, and shipping charges. Returns will be accepted at our discretion.
The exchange/return value is determined by the purchase price of the item. If you need to exchange or return an item, please contact us by email at firstname.lastname@example.org.
Exchanges or returns must be shipped directly to Miami Links. Please pack and seal your box securely in the original packaging, and don’t forget to include the order number and a contact number. We recommend that you ship your package with a signature required and a carrier who will provide a tracking number, and for security purposes do not write the word JEWELRY anywhere on your package.
Once your package has been received, the item will be inspected and its condition evaluated. We will contact you to verify whether or not your item is eligible for refund/exchange, and if so, it will be processed within 2-3 business days. If there is a refund due, a credit will be issued in the original form of payment. Please note that if we refund your credit/debit card, your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Customized jewelry item sales, including those with custom initials, are final and are not eligible for exchange or return.